Skip to main content

macOS App not starting for some users

Problem

I downloaded the app on my Mac, but it won't open. The image is frozen.

Posted by Jefano Alvarez ·
Status: Completed2 comments

Log in to comment and vote

Comments2

  • Jan from Mr. Cook changed status to Completed
    Team•

    Feb 19

    Pinned

    This problem should now be resolved. If you encounter this or any other issues, please feel free to submit a new report. Thank you!

  • Jan

    •

    Nov 14, 2025

    Hello Jefano Alvarez, this is very strange. Thanks for reporting. In the meantime you should be able to use the Web version at https://www.mrcook.app

    Did you check that you are connected with the internet? I can't reproduce the problem locally. What macOS version are you using and what device?